FAQ
About Our Products
Are all the products made in Japan?
Yes, they are all 100% made in Japan and are JAS(Japanese Agricultural Standards) certified.
JAS are compatible with the Euro leaf and USDA.
How long is the best-before date?
It takes about 6 to 12 months after delivery.
Why do we insist on stone-milled matcha?
Because its smoother, richer quality. Augh it lthorequires more effort, the traditional stone-milling process maximizes the preservation of flavor and color.
Best way to store matcha?
Keep it in the fridge before and after opening. Use the original pack or a dark, sealed container. Before using, let it adjust to room temperature to prevent moisture damage.
How many days does it take from order to delivery?
Delivery times vary by product. For personal use, it takes about two weeks after payment, for commercial use, as fast as 10 days but typically one month. If you are in a hurry, please contact us through the Contact Form before placing your order.
About Matcha
What are the beauty benefits of matcha?
Drinking matcha boosts skin health and glow with antioxidants like catechins, vitamin C, and chlorophyll, detoxifying and protecting the skin.
About Ordering and Shipping
Is the shipping fee is included?
Yes. international shipping is included .You have to pay only Duty Tax.
Is there a discount if I buy in bulk purchases?
It depends on the product and quantity, so please send a message by email or chatbot.
Can I specify the delivery date and time?
I'm sorry, but we cannot specify the delivery date and time.
For personal orders, 2 weeks; for business, 10 days to 1 month, depending on the item and order.
Can I change my order?
In principle, we cannot accept changes for customer reasons after an order has been completed.
Please understand this in advance.
Can I cancel, return, or exchange my order?
In principle, we cannot accept changes for customer reasons after an order has been completed.
Please understand this in advance.
About Payment
Can I change the payment method after I place an order?
Payment methods cannot be changed after the order is completed,
so please make sure to check when you place your order.
Other
Handling of personal information
Please check the privacy policy for handling personal information.
If you want to ask a question that is not in the FAQ
Please contact us using the inquiry form contact form