Shipping policy

 

1. Shipping Destinations: We currently offer international shipping to customers around the world. 

2. Shipping Methods: We provide the following shipping methods:

a. Standard Shipping: Estimated delivery time is 3-4weeks.

3. Order Processing Time: Orders are processed within 1month from the date of purchase and payment. Please note that processing time may vary during peak seasons.

4. Shipping Costs: Shipping costs are included.

5. Customs and Duties: Customers are responsible for any customs duties or taxes imposed by their respective countries. Please check your local customs office for information on these potential charges.

6. Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment using the provided tracking number on our website or through the courier's website.

7. Delivery Issues: In the event of any delivery issues or delays, please contact our customer support at [matchaorganic@outlook.jp] for assistance. We will work diligently to resolve the issue and ensure your satisfaction.

8. Returns and Refunds: For information regarding returns and refunds, please refer to our [すみません。どこにリンクがあるかみつけられず].

9. Contact Information: If you have any questions or concerns regarding our shipping policy, please feel free to contact us at [customer support email].

Thank you for choosing our Matcha Green Tea. We appreciate your business and hope you enjoy the exceptional quality of our products.

Sincerely,